Frequently asked questions

Auto claim questions, answered clearly

Claims basics
Coverage and deductibles
Claim disputes
After a settlement
Records and evidence
Repairs and payouts
Will my rates go up if I file a claim?
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It can happen, but not always. Rate impact depends on fault, claim type, state rules, and prior claim history. A claims specialist can help estimate likely impact before you file.

What is the difference between collision and comprehensive coverage?
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Collision usually pays for damage from crashes with vehicles or objects. Comprehensive usually covers non-collision events like theft, fire, vandalism, or weather damage. Your deductible may differ for each.

Do I have to use the insurer’s preferred body shop?
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Usually no. In many states, drivers can choose their own repair shop. Preferred networks may streamline billing, but you can still compare estimates and choose the shop you trust.

How does a deductible work in an auto claim?
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A deductible is the amount you pay before insurance pays the rest of a covered loss. If repairs cost $3,000 and deductible is $500, the insurer may pay $2,500. Deductibles usually apply per claim.

Can I reopen a claim after it is closed?
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Sometimes, yes. Reopening depends on state rules, insurer policy, and new evidence like supplemental damage. Keep records, photos, and repair documents in case you need to request a review.