Privacy Policy
This Privacy Policy describes how Safe Driving Recovery Group Inc., doing business as Drive Recovery ("Drive Recovery," "we," "us," or "our"), collects, uses, shares, and protects information when you visit https://driverecovery.org, use our free tools, submit a claim support request, or interact with our advisor and partner-matching services.
1. Company Information
Company Name: Safe Driving Recovery Group Inc. (doing business as Drive Recovery)
Website: https://driverecovery.org
Phone: (833) 628-3508
Email: support@driverecovery.org
Address: 276 E Main St Ste 10, Denville, NJ 07834-2641, United States
2. Scope of This Policy
This Privacy Policy applies to information collected through the Drive Recovery website and related communications, including the contact form, the claim support request form, free tools (Coverage Gap Analyzer, Diminished Value Calculator, Settlement Offer Reviewer, First 24 Hours Checklist), advisor calls, and SMS messages you choose to receive.
It does not apply to third-party sites we link to or to the privacy practices of independent partners (collision repair shops, valuation services, rental coordinators, attorneys, and others) we may introduce you to. Their privacy practices are governed by their own policies.
3. Information We Collect
We collect two general categories of information:
Information you voluntarily provide:
- Contact details such as name, email address, and phone number.
- Accident and claim context you choose to share, such as date and location of an incident, vehicle details, insurer name, claim number, adjuster contact, and a description of what happened.
- Documents and photos you upload to support an advisor review.
- Tool inputs (for example, vehicle value, mileage, damage severity, and offer amount) used to generate calculator results.
Information collected automatically:
- Technical data such as IP address, browser type, device type, referring URL, pages viewed, and time on page.
- Cookie and similar tracking data used to measure site performance and improve the user experience.
4. How We Share Information
We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties.
When you ask to be matched with an independent partner (for example, a collision repair shop, a valuation expert, a rental coordinator, or an attorney), we share the specific details needed to make that introduction with the partner you select. Partners are independent businesses and handle that information under their own privacy practices.
5. How We Use Information
Information is used to:
- Respond to your questions and connect you with a licensed advisor.
- Match you with appropriate independent partners on request.
- Generate tool results, checklists, and copy-able adjuster emails.
- Send educational content, advisor updates, and (with consent) promotional SMS.
- Maintain the security, integrity, and performance of the website.
- Comply with applicable laws and respond to lawful requests.
6. SMS Communications -- Promotional Marketing Only
If you opt in to SMS, your mobile number is used only for promotional and marketing messages from Drive Recovery. We do not use SMS for transactional, emergency, legal, or account-critical notifications.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
- SMS consent and origination opt-in data are not sold, rented, or shared with third parties or affiliates.
7. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to analyze traffic, remember preferences, and improve site performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect some site features.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.
9. Data Retention
We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Information related to a specific claim review is typically retained for the duration of the matter plus a reasonable record-keeping period.
10. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or limit the use of your personal information, and to withdraw consent for marketing communications. To exercise these rights, contact us at support@driverecovery.org or (833) 628-3508. We will respond within the timeframe required by applicable law.
11. Children's Privacy
Drive Recovery is intended for adult drivers. The website is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Updates will be posted on this page and take effect upon posting. Continued use of the website after an update means you accept the revised Policy.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled:
Email: support@driverecovery.org
Phone: (833) 628-3508
Mail: Safe Driving Recovery Group Inc., 276 E Main St Ste 10, Denville, NJ 07834-2641, United States
